Terms and Conditions and Policies
Terms and Conditions
Carsaki FZCO (“Carsaki”), a free zone company established under the laws of the United Arab Emirates and having its registered address at Dubai Silicon Oasis Head Quarters Building, A-Wing, 1st Floor, Office 106-4, Dubai, United Arab Emirates publishes, advertises and offers information, products and services supplied by Carsaki and third party providers related to automotive industry on www.carsaki.com (“Site”).
You agree to be bound by these Terms & Conditions if you start and continue using the Site. If you do not agree to these Terms & Conditions, you must immediately refrain from using the Site and the Products or Services availed through the Site.
• Content means text, images and photos, audio, video and all other forms of data or communication that is submitted to or transmitted through the Site;
• Communication Services means interaction between you and us, our affiliates, advertisers, third parties and other users through agreements, online forms, IVR, electronic requests and enquires, bulletin boards, blogs, competition entries, online forums, inbound phone number services and other forms of electronic messaging.
• Customer means any person who purchases or receives any the Service(s);
• Non-Returnable means any item indicated on the product page of the Vendor before placing your order as an item that cannot be returned after being delivered.
• Products means the goods that Carsaki and/or third party providers are in the business of providing to customers related to automotive industry and which are marketed and made available to the public through the use of our Site.
• Site means Internet website located at http://www.carsaki.com and owned by Carsaki FZCO (“Carsaki”) which offers adverting services as well as Services and Products from third party providers related to automotive industry.
• Services means the services that Carsaki and/or third party providers are in the business of providing to customers related to automotive industry and which are marketed and made available to the public through the use of our Site.
• Vendor means any third party provider who offers Products of Services related to automotive industry through the Site.
• References to “we”, “our” or “us” (or similar) are references to Carsaki and any references to “user” or “you” (or similar) are references to you as an individual or legal entity as the case may be.
You understand that, except for information, Products or Services clearly identified as being supplied by us, we do not operate, control or endorse any information, Products or Services on the internet in any way. You further understand that certain information, Products or Services offered through the Site are offered by third parties and we do not accept any liability or responsibility for third party content and we are under no obligation to monitor the Site or the Contents thereof.
We grant you permission to use the Site subject to the restrictions in these Terms & Conditions. While we specifically preclude all users from posting and/or submitting Content that is offensive, indecent, untruthful, inaccurate, objectionable, defamatory or otherwise inappropriate you may nevertheless be exposed to it.
Where we offer a search feature within the Site, we explicitly disclaim any responsibility for the content, availability, completeness or accuracy of information contained within our search index or directory or any search result.
You assume total responsibility and risk for your use of the Site. We do not make any warranties whatsoever (whether express or implied, including without limitation, implied warranties of merchantability or fitness for a particular purpose) with regard to the Services or any merchandise information or service provided through the Site or on the internet in general. You further understand and agree that we shall not be responsible or liable for any cost or damage arising either directly or indirectly from any such transaction. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the Site. We also disclaim any and all liability for any damages resulting from your interaction with aby of the advertisers, administrators or users of the Site.
You also understand that we do not guarantee or warrant that the Site or any materials available for download through the Site will be free from infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to ensure the safety of your device and for maintaining a means (external to the Site) for the reconstruction of any lost data.
We reserve the right, at any time, for any reason and at our sole discretion, to modify, update, or discontinue the Site without notice or liability.
You may access the Site for your personal use only and in order to protect our Site from being misused, we have made some rules that have to be followed by every single user.
We reserve the right to suspend or terminate your use of the site and/or your account if we find you to be in violation of any Terms & Conditions contained herein or for any other reason in our absolute decision.
By accessing and using our Site you acknowledge and agree that you WILL NOT engage in the following activities:
• Modify, copy, distribute, transmit, display, perform, reproduce, publish or license any Content;
• Use or attempt to use any Content published on the Site to create any web site or publication or searchable database;
• Mirror or frame any website or page within the Site;
• Use any automated process of any sort to query, access, retrieve, scrape, data-mine or copy any Content on the Site or generate or compile any document, index or database based on the Content published on the Site;
• Transfer or sell any information, functionality or Products or Services offered on the Site;
• Undertake any other action which is in violation of these Terms & Conditions (or other terms and conditions and policies referred herein) or any applicable law.
You must attain the minimum age of 18 years in order to use Site and/or create an online account with us. If you are between the ages of 14 and 18, you need to procure parental consent and supervision in order to use the Site. Alternatively, your parents or legal guardians may transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption the sale or purchase of which to/by minors are strictly prohibited. The use of and access to Site is strictly prohibited in the event we have restricted or banned you from the Site for any reason whatsoever.
If you meet the eligibility criteria and you decide to open an online account with us, additional Products and Services may be made available to you and you agree to receive electronic communications about them. By choosing to utilize the membership only Products and Services, you agree to abide by any additional terms and conditions of those specific Products and / or Services.
In the event you are browsing through and/or using the Site on behalf of a corporate entity, you represent, warrant and undertake that you are authorized to act on behalf of such entity. Those who choose to access this Site from outside UAE are responsible for compliance with local laws.
To the extent you do not meet the eligibility criteria set herein, we may, at our sole discretion, restrict or block your access to and use of the Site and seek any other remedies legally available to us. We further reserve the right to exercise whatever lawful means we deem necessary in order to prevent unauthorized access to or use of the Site.
It is your sole responsibility and obligation to maintain the confidentiality of your passwords for your account with us. Furthermore, you are solely and fully responsible for any and all activities that take place in relation to your account. You confirm and undertake that all information you provide us in relation to the account is true, current, complete and accurate and that you will notify us of any changes to such information. If we have reasonable grounds to believe that you have provided information which is untrue, inaccurate, and not current or not in breach of these Terms & Conditions we reserve the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.
In the event you suspect or become aware of any unauthorized use of your account, you undertake to immediately notify us of such unauthorized access and use. We have the sole discretion to take whatever action we deem necessary in respect thereof, including but not limited to suspending or closing your account with us. We shall not be liable for any loss or damage which may arise as a result of any failure by you to protect your password or account.
You undertake that you will hold harmless and indemnify us from any claim, suit or action arising from or related to the use of the Site or violation of this Agreement and the applicable policies and terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs and attorneys’ fees.
You acknowledge and agree that these Terms & Conditions have been drawn up for the benefit of us and our officers, directors, employees, agents, licensors, suppliers, and any third parties and each of these individuals or entities shall have the right to assert and enforce these Terms & Conditions directly against you on its own behalf. In addition to these Terms & Conditions there may be additional terms applicable on Products or Services sold by third party Vendors on our Site, which you must familiarize yourself with.
Your participation, correspondence or business dealings with any third party through the Site are solely between you and such third party. When you purchase Products from third party Vendors you understand that we are not responsible for any acts or omissions of such third party Vendors and you agree to be bound by the additional terms imposed on you by the third party Vendors. You agree that we shall not be responsible or liable for any loss, damage or other matters of any sort incurred as the result of any such dealings.
You further understand and agree that any claims, injuries, illnesses, damages, liabilities and costs suffered by you in relation to a particular service are to be handled between you and the relevant third party. In connection thereto, you hereby release us from any and all such claims.
The Site may provide links to other worldwide websites or resources and since we have no control over such sites and resources, you acknowledge and agree that we are responsible for the availability or content of such external sites or resources.
You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, Products or Services available on or through any such site or resource. Your use of such sites and resources is at your own risk.
We list a variety of Products on our Site sold by a number of different Vendors. The Vendors may provide warranty for the Products which may differ depending on the product type. In some instances there may be no warranty or it may be limited to period of time.
We are not responsible for the Products sold by Vendors and we cannot comment on the warranties thus you agree and acknowledge that it is your responsibility to read the product description and any specifications carefully before placing an order.
To ensure a fast and safe delivery we use different logistics service providers. The availability of shipping methods shall vary depending on the type of Products and shipping destinations.
Most Products shall be shipped within 2 to 5 business days after receipt of the payment or order placement, while some larger items may be shipped within 2 to 7 business days.
All custom, made to order or Products listed as on demand shall be shipped once they have been manufactured, painted, embroidered, assembled or otherwise, meaning that the exact time cannot be determined. Please further note that the stock availability cannot be guaranteed and will depend on our supplier but we will do our best to provide you the item as soon as possible.
Products that are oversized must be shipped by truck freight / LTL which differs from ground shipments in the following ways:
• Most freight companies will call in advance to set up an appointment for orders being delivered to a private residence. When placing your order please provide a daytime phone number that you can be easily reached at. This will allow quick and efficient delivery.
• The item shall require inspection and a signature upon delivery because it will be shipped alongside other large items. We request you to carefully inspect your item for any damage before accepting and signing for it. In the event you receive a damaged product please simply write "RECEIVED DAMAGED – SHIPMENT REFUSED " on the shipping receipt and DO NOT accept the item. If you have refused the item please inform us immediately to enable us to arrange a replacement right away at no additional cost.
Note: We will not be able to file a claim with the shipping company if the items are signed for without being inspected and are later found to be damaged. Please inspect all items carefully and if found damaged please refuse them.
Shipments to international market might require extra shipping charges as well as additional duties, taxes and brokerage fees, which will all be the responsibility of the customer. The international shipping quotes will be notified to the customer before they have been charged or you may request before placing an order.
For quotes and more information on freight shipping, international shipping or special arrangements please send us an enquiry through our Site.
Shipping fees are calculated by a combination of the following:
• Weight and dimensions of package;
• Method of shipment such as Ground, Air, Ship, Rail or other;
• The origin country of the shipment;
• The destination country of the shipment.
Cash on delivery option shall be available for selected Products only and shall be available for election at the time of submission of your order. There shall be a processing and handling fee for all cash on delivery orders which shall be indicated at the purchase checkout stage.
Cash on delivery Products shall be shipped within 2 to 5 business days after receipt of the order, while some larger items may be shipped within 2 to 7 business days.
Cash on delivery option shall be revoked for any user account if such orders are cancelled more than 3 times.
We advise you to always insure any international shipments if the option is available at the purchase checkout page by the Vendor. If the option is not available you may insure the shipment by contacting independent insurance providers.
In order to ensure best customer experience, we do a quality check on orders dispatched at our end. If we find any fault in the Product(s) in your order, we reserve the rights to cancel the order partially or fully. On such cases, we shall notify you about the same.
Any item, subject to exceptions contained in these Terms & Conditions, can be returned within 7 days of receipt of delivery as long as the item is in its original condition and with original packaging intact and inclusive of tags. The return conditions are set out below:
• Counterfeit items. Official inquiry will be made to determine whether the item is counterfeit. We will provide you with the instructions to return the item and should return of the item be required please return it within 7 days of receipt of delivery. Please note that we do not tolerate any fake items being marketed and sold by any of our Vendors and strict action will be taken against any Vendor should this type of situation occur. Our customer service team will investigate thoroughly any such complaint and appropriate action will be taken against the Vendor for selling fake items.
• Defective or damaged goods. Please do not attempt to use, install, modify, or repair the item. We will send you a replacement item and provide you with instructions to return the item and should return of the item be required please return it within 7 days of receipt of delivery. Please note that in some instances, return of the item may not be required and we will inform you if that is the case. We may request some photos of the damage, defect, or fitment issue to correctly process your request and thoroughly investigate your complaint.
• Incorrect goods / Wrong description. We will provide you with the instructions to return the item and should return of the item be required please return it within 7 days of receipt of delivery. Please note that in some instances, return of the item may not be required and we will inform you if that is the case. We may request some photos of the item to correctly process your request and thoroughly investigate your complaint.
If however you wish to return the item after the period for return has lapsed it will be the sole discretion of the Vendor to decide the outcome of such request. We shall, if requested by you, contact the Vendor on your behalf to try and accommodate your request to return of the item however we cannot guarantee a positive outcome.
All returns and exchanges must be made in accordance with our return procedure and any request shall be sent via email to [email protected] or via the form available on the Site attaching evidence, if required. In some cases, return of the physical product may not be required. For these products, instructions will be provided on how dispose of the original item.
Once the request is approved we shall initiate the return procedure, if required, and will send a courier to pick up the Product.
The returned Product shall be thoroughly checked for the packing conditions as long as the item is in its original condition and with original packaging intact and inclusive of tags we shall either refund the money or send a replacement, depending on your request. If the item was returned due to one of the exceptions listed above (Counterfeit goods, Defective or damaged goods, or Incorrect goods / Wrong description) we shall also refund any shipping costs involved. Any product that was used or fully/partially installed shall be non-returnable.
For any orders within UAE where reason for return is change of mind, the cost of the initial shipping charge and a return fee will be deducted from your refund. We will provide you clear instructions through Communication Services. The flat fee for each item being returned can be found in the chart below:
|Retail cost of the item||Per Item Return Fee|
|Less than AED 100.00||AED 15.00|
|From AED 100.00 - AED 200.00||AED 20.00|
|From AED 201.00 - AED 500.00||AED 30.00|
|Above AED 501.00||AED 40.00|
Freight, international and local returns are accepted, however coordination of return shipping is the responsibility of the customer.
Please note that there are few exceptions for items being returned specifically items marked as "Non-Returnable".
Refunds for returned Products are issued as soon as they are received by Vendor’s warehouse/store if the return of the item is required. Refunds shall be issued based on the payment method originally used to place the order, as set out below:• If the Product was paid for by Cash on Delivery, the refund will be issued to your online wallet within 2 to 3 business days after the receipt of the returned item; • If the Product was paid for by Credit/Debit Card, the refund will be issued to your online wallet or your Credit/Debit Card (depending on your request) within 10 to 12 working days after the receipt of the returned item.
Once the refund has been issued a confirmation email shall be sent to the customer.
We want you to be 100% satisfied with your purchase and we will assist you with cancellation of an order whenever possible in accordance with the terms and conditions set out herein.
Cancellations can be done online by submitting a request, or through our customer care team who can be reached via live chat or phone. Once you submit a cancelation request it will be reviewed and processed as soon as possible.
Once the cancelation is confirmed, depending on your request, we will issue a refund, store credit, or provide you with alternative product and we will process your request immediately.
There are however some instances where the order cannot be cancelled or modified and these include the following:
• Items Marked "Non-Returnable";
• Items that have already been shipped or in cross dock warehouse.
Please note that there may be certain orders that we are unable to process and they must be cancelled. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason, including but not limited to limitations on quantities available for purchase, inaccuracies or errors in product description or pricing information, or problems identified by our credit and fraud avoidance department.
For online deals and promotions the orders placed cannot be cancelled or otherwise as instructed by the Vendor during the purchase checkout page.
We strive to provide accurate Product and Services and pricing information, however occasionally pricing or typographical errors may occur.
In the event any Product and /or Service is listed with incorrect price or information due to an error we shall have the right, at our sole discretion, to refuse or cancel any such orders unless the Product has already been dispatched. We may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. In the event your order has been paid for but not yet dispatched we shall cancel the order and the amount paid will be reversed back to your credit card account. No cash disbursement shall be made under any condition whatsoever.
Please further note that prices and availability of Products and Services are subject to change without prior notice.
Vehicle Advertising Terms and Conditions for Private Vendors
Advertising of your vehicle sale on the Site shall be subject to additional terms and conditions, listed under Vehicle Advertising Terms and Conditions for Private Sellers. To the extent of any inconsistency between these Terms & Conditions and the additional terms and conditions, the additional terms will prevail to the extent of the inconsistency.
By visiting the Site and using Communication Services you agree to receive communications from us electronically. You acknowledge and agree that the Communication Services we may provide are public and not private communications and may be collected and stored by us.
You should not, however, consider Communication Services to have been reviewed and approved by us.
The Site and the Contents thereof are presented to you on an “as is” basis. We make no representations, warranties or undertakings of any kind (whether express or implied) as to the functionality of the Site; uninterrupted availability of the Site and the Contents thereof; the accuracy, completeness, quality, usefulness, safety or intellectual property rights of any Content on the Site; and the merchantability, quality, or fitness for a particular purpose of the Products and/or Services.
In no event shall we or our subsidiaries or affiliates or any of our respective employees, officers, directors, agents, merchants, partners, third-party content providers or licensors, or any of their officers, directors, employees, or agents be liable for any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use, the Site, the Products and /or Services or any information, or transactions provided on or downloaded from the Site, or any claim attributable to errors, omissions, or other inaccuracies in the Contents and/or materials or information available on the Site.
We shall not be liable for and are excused from any failure to perform or for delay in the performance of our obligations under these Terms & Conditions due to causes beyond its control, including without limitation, interruptions of power or telecommunication services, acts of nature, governmental actions, fire, flood or natural disaster.
The Site is controlled and offered from our office in Dubai, United Arab Emirates. We make no representations or warranties that the Site is appropriate for use in other jurisdictions and if you decide to access or use the Site from you do so at your own risk and are therefore responsible for compliance with jurisdiction specific laws.
Our liability to you shall be limited to fraudulent or negligent breach of contractual obligation resulting in foreseeable loss or damage to you as per the applicable laws and regulations.
You agree to indemnify, defend and hold harmless Carsaki, its officers, directors, employees, agents, licensors, suppliers and any third party information or service providers of the Site from and against all losses, expenses, damages and costs, including legal costs and attorneys' fees, resulting from (i) any violation of this Agreement (including negligent or wrongful conduct) by you or your use of and access to the Site; (ii) the infringement (by you or any third party using your account) of any intellectual property or other right of any person or entity.
We reserve the right to release User information (whether current or past User) if we believe that a User’s account is being used to commit unlawful acts, if the information is subpoenaed and/or if we deem it necessary and/or appropriate for any reason whatsoever.
The Contents of the Site, including but not limited to visual interfaces, interactive features, graphics, logos, design, images, audio clips, videos, music, compilation, computer code, products, software, and all other elements and components of the Site are owned or licensed property of Carsaki or its suppliers, licensors and other third parties and are protected by local, regional and international copyright and trademark laws.
YOU MAY NOT modify, copy, reproduce, republish, upload, post, transmit, or distribute, in any manner, the material on the site, including text, graphics, code and/or software.
You may however print and download some of the material from the different areas of the Site solely for your own personal and non-commercial use, provided that you agree not to change or delete any copyright or proprietary notices from the materials.
You further agree to grant us a non-exclusive, royalty-free, worldwide, sub licensable, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information you submit to any public areas of the Site or through Communication Services. You agree that you shall have no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your communications to us.
We reserve the right to remove any Content alleged to be infringing on any intellectual property rights without prior notice and at our sole discretion. We may, at our sole discretion, terminate the accounts of users determined by us (at our sole discretion) to be infringers.
If you suspect any Content appearing on Site constitutes copyright infringement of another party's rights please inform us immediately. If you are a copyright owner or agent thereof, and believe that your copyright is being infringed in connection with the Site, we kindly request you to submit a written complaint to us in respect thereof. We reserve the right to request any documentation to substantiate such complaint in order to enable us to take the appropriate action. It is hereby expressly declared that we do not accept any liability or responsibility for any intellectual property right infringement (whether actual or alleged).
Any use of our trademarks is strictly prohibited without our express permission. Other product and company names mentioned on the Site may be the trademarks of their respective owners and you shall abide by the applicable restrictions in respect thereof.
Except as expressly and clearly provided herein, we grant no rights (whether express or implied) in respect of the Site or the Contents thereof.
By making a payment online via the Site shall be processed, you authorize us and our payment gateway provider to process your credit/debit card details and collect the payment. You agree and confirm that the credit/debit card details provided by you for availing our services shall be valid and accurate and you shall not use the credit card which is not lawfully owned by you. Your credit card information shall not be utilized and/or shared by us with any of the third parties unless specifically required by law.
Please however note that online payment facilities depend on several factors such as external banking systems or card networks and we cannot guarantee or take responsibly to ensure that such online payment facilities will be timely, continuous, uninterrupted, virus free or flawless.
You further agree and understand that, when making online payment, the details you are asked to submit to process the payment will be provided directly to our payment gateway provider via a secured connection. It shall be your sole responsibility to retain a copy of any relevant transaction.
We shall not be liable for any credit/debit card fraud and we reserve the right to recover all fees and expenses, including but not limited to the cost of Products, Services, any delivery charges and legal fees from anyone using the Site fraudulently. We further reserve the right, on a case by case basis, to initiate legal proceedings for fraudulent use of the Site and any other breaches of these Terms and Conditions.
The standard transaction currency on our Site is United Arab Emirates Dirhams (AED). If the customer is using a credit/debit card supplied by banks other than those in the UAE, the amount on the credit/debit card bill may differ due to exchange rate fluctuations and any charges that the card issuer/bank may have debited.
In effort to provide you with the most up to date and accurate information, we continuously implement real-time updates to our Site. Due to the immediate nature of these updates the correction of any errors and/or omissions can happen at any time without prior notice. This information may include but is not limited to pricing, availability, suggested use, fitment, compatibility, and warranties.
We are not responsible for any additional charges, labor, loss, or damage incurred as a result of information, correct or incorrect, referenced or Products purchased through the Site. While we work to avoid any errors or omissions that may appear on the Site, we do reserve the right to cancel any undelivered orders based on inaccurate information.
We have made every effort to display the colors of the Products and Services that appear on the Site as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
These Terms & Conditions and any other Agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute which may arise out of or in connection with these Terms & Conditions shall be referred exclusively to Dubai Courts.
We welcome any reviews, comments, suggestions, ideas, and other submissions from our users. Such voluntary disclosure shall constitute an assignment to us of all worldwide rights, titles and interests in all copyrights and other intellectual property rights. We shall be entitled to use, reproduce, disclose, modify, create derivative works from, publish, display and distribute any such disclosure for any purpose whatsoever, without restriction and without compensating you in any way.
You can review the most current version of the Terms & Conditions at any time at this page.
We reserve the right in our absolute discretion to update, amend or replace any part of these Terms & Conditions by posting updates and changes to our website. We may e-mail periodic reminders of any changes to the Terms & Conditions but it is your responsibility to check our Platform frequently for any changes. Your continued use of the Platform following any such change constitutes your agreement to these Terms & Conditions as so modified.
The following general provisions shall apply in respect to these Terms & Conditions:
• Paragraph headings and titles are for ease of reference only and shall not affect the interpretation only.
• Nothing in these Terms & Conditions shall be construed as creating an agency, partnership, joint venture, or employment between you and us. You agree and understand that you do not have any authority to bind us in any respect whatsoever.
• No failure or delay on our part to exercise any right or remedy under these Terms & Conditions shall be construed or operate as a waiver thereof nor shall any single or partial exercise of any right or remedy as the case may be.
• The rights and remedies provided for in these Terms & Conditions are cumulative and are not exclusive of any rights or remedies provided by law.
• Except as otherwise expressly stated herein, nothing in these Terms & Conditions is intended, nor will be deemed, to confer rights or remedies upon any third party.
• The illegality, invalidity or unenforceability of any provisions of these Terms & Conditions shall not affect the continuation in force of the remainder of the provisions of these Terms & Conditions.
• We may assign its rights and duties under these Terms & Conditions to any party at any time without notice to you.
If you have any questions, requests or complaints regarding these Terms & Conditions please direct your queries to the following address:
- Carsaki FZCO
- Customer Care Department
- Dubai Silicon Oasis Head Quarters Building, A-Wing
- 1st Floor, Office 106-4
- Dubai, UAE
- P. O. Box:
- Phone: +971 4 5015604
- Email: [email protected]